Table of Contents
- Introduction
- Principles
- Protection Tools
- Signs of Problem Gambling
- Self-Assessment
- Self-Exclusion
- Minor Protection
- Where to Get Help
Need Help?
Our customer support team is available 24 hours a day. Reach out via live chat for any gaming-related concerns.
Responsible gaming at 1300bet means enjoying gaming as a healthy form of entertainment — while staying aware of your limits and remaining in control. We believe every player deserves to play for fun, free from financial stress or emotional harm.
When online gaming and betting spiral out of control, they can take a serious toll on relationships, financial stability, and mental health. That's why 1300bet treats responsible gaming not just as a policy, but as a commitment. Our platform provides tools and services designed to help you build and maintain healthy gaming habits.
The heart of responsible gaming is this — you control the game, not the other way around. Set a clear budget and time limit for each session. Accept losses gracefully, because winning and losing are both part of gaming. Never bet with money set aside for household expenses or other important needs.
1300bet upholds a set of core responsible gaming principles that underpin everything we do. These aren't just rules — they're built with every player's well-being in mind.
- Transparency: We always provide clear, transparent information about game rules, payout rates, and risks. No hidden terms.
- Fair Play: All games at 1300bet are tested to international standards and use certified random number generators.
- Minor Protection: Account registration by anyone under 18 is strictly prohibited. Rigorous age verification is enforced throughout the KYC process.
- Active Monitoring: Our system automatically detects unusual gaming patterns and intervenes when necessary.
- Easy Access to Help: Our 24/7 live chat is always available so that getting help is never difficult.
- Responsible Advertising: None of our advertising is directed at minors, and gaming is never presented as a way to earn income.
1300bet offers a range of effective responsible gaming tools. Use them to take control of your own gaming habits.
Deposit Limit
Set a daily, weekly, or monthly deposit limit. Once set, it takes effect immediately.
Time Limit
Set a daily limit on how long you play. Your session will automatically end when the time is up.
Cooling-Off Period
Take a temporary break from your account — you choose the duration, anywhere from 24 hours to 30 days.
Self-Exclusion
For a longer break, you can self-exclude from your account for anywhere between 6 months and 5 years.
Gaming History
View your full gaming and betting history and analyse your own patterns.
Real-Time Alerts
You will receive automatic alert messages if you exceed a set loss amount or reach a set time limit.
To use these tools, go to your account settings or contact our customer support. Reducing a limit takes effect immediately, while increasing one requires a 24–72 hour waiting period — this is in place for your own protection.
Problem gambling usually develops gradually. Watch for the signs below — not just for yourself, but for those you care about.
| Signs | Level | Do's |
|---|---|---|
| Betting beyond your budget | Warning | Set a Deposit Limit |
| Chasing losses by gambling repeatedly | Risk | Take a Break Now |
| Lying or hiding your gaming activity | Risk | Get Support |
| Neglecting family or work due to gambling | Risk | Use Self-Exclusion |
| Feeling restless when not gaming | Risk | Seek Professional Help |
| Borrowing money to fund gaming | Risk | Get Immediate Help |
| Occasionally playing a little longer than planned | General | Set a Time Limit |
| Feeling drawn to new games or offers | General | Enjoy Within Your Budget |
Ask yourself the questions below. If you answer yes to more than three, it's time to speak with our support team.
Do you find yourself spending more time or money than you planned?
Do you feel the urge to keep betting more in order to recover money you have lost?
Have you tried to cut back or stop gaming but been unable to?
Have you had arguments with family or friends over gaming?
Do you feel anxious or restless when you are unable to play?
Have you borrowed money or sold assets to fund your gaming?
Has your focus shifted away from work, studies, or family responsibilities?
Have you lied to or hidden things from loved ones about your gaming?
Self-exclusion is the most powerful responsible gambling tool available. If you feel your gaming is getting out of control, you can choose to block yourself from the platform for a set period. 1300bet fully respects this decision.
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1Contact Support Go to live chat and let us know you want to self-exclude. Our team will handle the process with complete confidentiality.
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2Select Duration 6 months, 1 year, 3 years, or 5 years — choose the duration that suits your needs. A permanent exclusion option is also available.
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3Effective Immediately Your account will be locked as soon as your request is received. During this period, logging in or opening a new account will not be possible.
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4Ad-Free During your self-exclusion period, you will not receive any promotional emails or notifications from 1300bet.
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5Reactivation Your account will not be automatically reactivated once the set period ends. You will need to contact support yourself to reactivate it.
Players under 18 are strictly prohibited from participating at 1300bet. This is not a formality — it is a firm, non-negotiable policy. We take the following steps to keep minors away from gaming:
- Strict KYC Verification: A government-issued ID is required to verify your age at registration.
- Automatic Detection: Suspicious accounts are automatically flagged for review.
- Parental Control Support: Parents can block gaming sites on their child's device.
- Strict Penalties: Accounts registered with false information will be immediately suspended and any deposited funds will be forfeited.
A message to parents: if your child plays games online, please use the following filtering software on their devices:
You are not alone. No matter how big or small the problem, asking for help is a sign of courage. The organisations below offer free support: